Frequently Asked Questions
What print/decoration method is best for me?
The best decoration method will depend on a number of factors including timeframe, budget and total quantity required. As a general rule: Embroidery - Short, medium or bulk runs...we refer to it as the all rounder , Screen Printing - Super durable option and best for bulk orders, Vinyl Transfer - Ideal for short or medium run lengths of single solid colours, Digital Printing or DTG - Great for short runs and complex designs using multiple colours but a limited garment selection and Sublimation - Perfect for sporting garments and multiple colours with variations. Your best bet though is to give us a call or send us an email so we can discuss your options to ensure you get the kick ass result you are looking for.
do you offer shipping?
You bet! Online orders over $150 will get free shipping Australia wide and everything else is a flat rate of $20 + gst.
How long will my order take?
Most orders will take around 2 weeks + postage. Currently though, it is best to chat with us if you need something urgently as stock levels and delivery timeframes from garment suppliers can vary.
How do i look after my new threads?
Vinyl transfer/Heat press garments - Hang dry only, do not tumble dry.
Digital printing (DTG) - Cold gentle wash only, do not tumble dry, iron inside out and do not dry in direct sunlight.
Everything else just look after as you would any other piece of treasured clothing.
Can I use my own design?
Yes... but sometimes no! If that makes sense. For embroidery, your file will need to be what we called "digitised" to enable the machines to stitch out the design. Screen printing, vinyl transfer and digital printing (DTG), we may need to adjust your files to get them to work correctly but that is for us to worry about not you. Setup charges will apply but we will discuss all of that with you at the time of the order.
Do you offer a design service?
You bloody bet we do! We love setting up concepts and providing you a range of options of what is possible using your branding. Get in contact with us to discuss pricing.