Terms & Conditions

Timeframes:

All quotations are valid for a period of 14 days from the date of the quote only and are subject to final submitted artwork. After this time a new quotation may be required.

We may require a 50% deposit upon placement of order, but will confirm this at the time the order is placed.

Timeframes:

Our turnaround time-frames are approx 10-14 working days, commencing from date artwork has been approved and/or once the initial deposit has been confirmed.

Any delays to either artwork approval or confirmation of deposit being made will result in completion dates being pushed back accordingly.

Pricing and Payments:

All stock ordered by Made Custom Clothing will remain the property of Made Custom Clothing until final payment has been made.

REFUND and RETURNS POLICY:

Please choose carefully when ordering your Clothing or Products, ensuring you check Size Guides, Product Description & Images provided. Decorated goods supplied as ordered (correctly) will not be refunded unless the product is faulty or is significantly different to those shown in pictures or in the product description.

Faulty goods must be returned within 7 days of receipt  of stock/notification of fault or damage for inspection before a refund or replacement of stock will be issued. We may need to have the item assessed by the manufacturer to determine whether or not you are entitled to an exchange, or refund. All items must be in their original packaging, with tags attached and in an unworn, unmarked condition.

Placing an order, it is accepted that the customer has checked the provided sizing charts and measured accordingly. As brands and sizes differ nationally with all leading Uniform brands, it is essential that a size is not assumed due to manufacturing differences in style, shape and fit.

Exchanges must be made for incorrect sizing within 7 days of receipt of stock; however, as size guides are provided, the cost of return and re-shipment will be at the customer’s expense. Proof of purchase will be required. You assume any risk of lost, theft or damaged goods during transit &; therefore, advise you take out shipment registration of insurance with your postal carrier. Made Custom Clothing will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Disclaimer:

Please note: All completed works are at the risk of the clients. If the client is unsatisfied with the final product due to self selected options, such as, sizes/ styles/ selected stock or if the client opted for decisions like placement/ print size/ ink colours etc. to be made by Made Custom Clothing, then it is at the clients own risk, & Made Custom Clothing accept no responsibility.

We love posting about our work! We are super proud of it. If you would prefer us not to use images of your gear let us know.

PRIVacy policy

Made Custom Clothing regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Made Custom Clothing users and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us on 07 4634 2111

Collection of Information

In order to use the Made Custom Clothing website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts.

Any information collected by Brisbane Embroidery is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.

Use of Collection Information

Any details collected from Made Custom Clothing customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at  [email protected].

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Made Custom Clothing uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected]

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Made Custom Clothing may at its discretion use other third parties (eg. Couriers) to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Made Custom Clothing does not share any information with third parties for any unknown or unrelated uses.

Links

Links on the Made Custom Clothing site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of  www.madeclothing.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Cancellation of Order

Cancellation Fees can and do apply as outlined below. These fees are to partially cover the time involved in administration, stock, freight, artwork setup etc.

If you cancel an order once order confirmation has been received, then cancellation fees may apply.

You will not be responsible for cancellation fees if we cannot fulfil your order.

If an order has been processed for decoration and or dispatched, the order is not able to be cancelled.

Product/Artwork/Embroidery/Printing Policy

Product Colours

Colours of goods displayed online & colour charts may differ from screen to screen. Garment colours may differ depending on batch and exposure to natural elements. Made Custom Clothing is not responsible for exact colour matching.

Artwork/Logo

Made Custom Clothing accepts artwork/logos from customers under the understanding that the customer has sought permission from the owner of the artwork/logo for reproduction. Made Custom Clothing will not be held responsible if a customer solicits reproduction without this permission. The responsibility is with the customer for any copyright infringements for logo use.

Modifying Orders

Once your order is confirmed, we are generally still able to change the colours or sizing of your order. However, once merchandise has been decorated (embroidered/printed) we are unable to do so.

Any approved changes may incur a fee to cover the cost of stock transfers and reprocessing and coding of your order.

Additions are easily processed if advised prior to the order being dispatched and are paid for in full.

Artwork Fees & Conditions

All new logos for embroidery will be charged a set-up fee.

A set-up fee will apply for screen printing for each colour screen used.

Additional set up fees may apply for additional required colours and or logos that are larger than a standard sizing.

Any artwork prepared by Made Custom Clothing (visual mock ups and artwork proofs) remain the property of Made Custom Clothing and are NOT to be used externally unless full permission is granted by Made Custom Clothing.

Sample Policy

Samples may be supplied before an order is placed. A handling or shipping fee may apply.

Samples must be returned within 14 days in original packaging and condition.

Payment Terms

All transactions are processed in $AUD.

All prices quoted are including 10%GST unless otherwise indicated.

For online orders full payment of the final balance must be paid to process an order.

Ownership

Ownership title of goods remains with us until payment has been made in full.